Gina Connell
Tags: InterAction

Posted by | Apr 29, 2014

Developing a management strategy that maximises the value of your data.

Terry Renouf
Tags: InterAction

Posted by | Apr 10, 2014

Recently we completed the implementation of CRM solution Lexis InterAction at BLM; and it has been a resounding success.

Terry Renouf
Tags: InterAction

Posted by | Apr 01, 2014

Guest Blogger: Terry Renouf, Partner from BLM gives his view on the Power of Lexis InterAction

Carissa Rafferty

Posted by | Mar 14, 2014

When I ask clients why they haven’t yet attended the Tech Ed I'm surprised to hear that it’s because they attend one of our products’ User Forums. When I ask those at the Tech Ed why they don't attend a User Forum they say it's because they attend the Tech Ed. The User Forums and Tech Eds are completely different and are not in the same category; read on to find out how they differ.

Fiona Jackson
Tags: InterAction

Posted by | Mar 10, 2014

Today, strength of reputation is simply not enough to win and retain clients due to difficult market conditions, globalisation and increased competition. Professional services firms are beginning to adopt a more mature and dynamic application of the CRM concept – i.e. customer experience management (CEM).

Haley O'Brien
Tags: InterAction

Posted by | Dec 13, 2013

Why legal client management is a hot topic. Law firms are enthusiastically embracing Customer Relationship Management (CRM) systems. According to recent statistics 48% of European firms will increase their CRM budget in 2013.