Fiona Jackson
Tags: InterAction

Posted by | Mar 10, 2014

Today, strength of reputation is simply not enough to win and retain clients due to difficult market conditions, globalisation and increased competition. Professional services firms are beginning to adopt a more mature and dynamic application of the CRM concept – i.e. customer experience management (CEM).

Haley O'Brien
Tags: InterAction

Posted by | Dec 13, 2013

Why legal client management is a hot topic. Law firms are enthusiastically embracing Customer Relationship Management (CRM) systems. According to recent statistics 48% of European firms will increase their CRM budget in 2013.

Fiona Jackson
Tags: InterAction

Posted by | Oct 29, 2013

Sixty two per cent of client CEOs say that the impression of being a well-managed advisory firm is an essential pre-condition of selection of a professional services organisation, according to a recent Financial Times report entitled ‘Effective Client-Advisor Relationships’. The only way to be perceived as being well managed is to actually ‘be’ a well-managed advisory. In fact, aside from helping firms to be selected by prospective customers, being well-managed aids profitability and client retention too.

Fraser Mayfield

Posted by | May 09, 2013

Many firms are exploring alternative investment options today. To successfully secure external investment, firms need to strategically position themselves as attractive investment targets. Business Management System (BMS) as a technology can enable law firms to meet investors’ selection criteria, which typically include scalability of business, firm’s growth potential and quality of earnings.

Haley O'Brien
Tags: InterAction

Posted by | Apr 23, 2013

2012 saw growing traction for Lexis InterAction in the private equity sector, driven by firms’ need to harness contacts/associates for business leverage in a difficult market. From our implementations, we have noted areas that merit special attention when deploying CRM technology to ensure project success: