Giving Lawyers a 'CRM' Voice with New LexisNexis InterAction KSI preview
Paul Tilling
Tags: InterAction

Posted by | Mar 15, 2019

User satisfaction has always featured highly as a metric for LexisNexis InterAction and one of the tools that we have historically used to gather feedback has been the InterAction Key Success Indicator (KSI).

Effectively Retaining Clients is the Key to Success preview
Paul Tilling
Tags: InterAction

Posted by | Dec 14, 2018

For the longest time, the LexisNexis Client Advisors have been explaining to the InterAction community that the number one key to success is something that on the surface seems obvious and simple, but which very few firms actively devote much time to actually doing - i.e. keeping their existing clients.

Business development gets intelligent preview

Posted by | Jan 10, 2018

Achieving growth in a competitive landscape is going to be tough, so it’s no surprise that ambitious law firms are turning the spotlight on business development

How can technology make your business development efforts more strategic? preview
Paul Tilling
Tags: InterAction

Posted by | Dec 20, 2017

As the legal services market becomes increasingly competitive it’s essential that law firms get more strategic with their business development. For many, this translates as needing better visibility into where sales opportunities are across the business, and increasing the accountability of all who play a part in the sales process.

Collective Intelligence for Better Business Development preview
Paul Tilling
Tags: InterAction

Posted by | Dec 13, 2017

It's no secret that large law firms depend on a huge number of relationships, both internal and external, to discover and win new business opportunities.

How to Help Lawyers do Business Development preview
Paul Tilling
Tags: InterAction

Posted by | Dec 06, 2017

How much difference can 10 seconds make?