Tennille Roache
Tags: InterAction

Posted by | Oct 31, 2019

Do you know if your firm’s key account management programme is genuinely working? The only way to know is by regularly reviewing and reflecting on the programme – and making changes where needed. No plan or programme is ever set in stone or static!

Tennille Roache
Tags: InterAction

Posted by | Oct 17, 2019

So, you have structured your key account management programme, carefully qualifying the clients and setting specific objectives for each of them – be that increasing revenue, introducing the firm to new areas of the business, retention, adding value and so on.

Tennille Roache
Tags: InterAction

Posted by | Oct 04, 2019

With changing dynamics and business models in the legal sector, key account management in firms continues to have a central business development objective.

Fiona Jackson
Tags: InterAction

Posted by | Sep 12, 2019

The CRM market in the legal sector has seen some significant changes this year. Technology vendors are taking different approaches – from launching new products and expanding into new niches to engaging in M&A activity to strengthen their presence.

Mani Nanua
Tags: InterAction

Posted by | Aug 23, 2019

It wouldn’t be far-fetched to say that CRM systems in law firms are as widely deployed as other business critical systems – accounting and finance, practice management and so on.

Kevin Wheeler
Tags: InterAction

Posted by | Jul 04, 2019

At its most fundamental level, business development (BD) is about building and leveraging relationships that will result in business for a firm’s lawyers. For the firm’s Partners, winning new business will have a strong bearing on their remuneration.