

Posted by Tennille Roache | Dec 10, 2020
As 2020 closes, and what a year it has been, it is important to embark on disciplined planning for key processes and technology of the firm.


Posted by Fiona Jackson | Sep 18, 2020
Of course, data management is important to ensure the quality and integrity of the database that resides in a CRM system.


Posted by Blair Amer | Aug 27, 2020
The uncertainty caused by the pandemic is putting considerable economic strain on law firms and indeed businesses more widely.


Posted by Tennille Roache | Aug 06, 2020
As someone that has worked in law firm CRM and marketing for many years, it is no surprise that I would author a blog with this title. We all know how important it is to create and maintain our networks – but how is it different in these challenging times?


Posted by Fiona Jackson | Dec 09, 2019
Often, CRM adoption isn’t a success in firms, not because of the technology system in use, but because users don’t appreciate the value the discipline can provide them. Time and again, I hear about firms wanting to ‘change’ their CRM system. What they need to do is ‘change’ the perception and positioning of the discipline so that it becomes relevant to the organisation.


Posted by Mani Nanua | Nov 28, 2019
The backbone of any credible CRM solution is its ability to always ensure data accuracy and integrity. In addition to the core functionality used to regularly clean up data, tools that support such activity for specific scenarios are essential – including for compliance with the GDPR and data protection regulations around the world.