Empowering your remote workforce
Does CRM have a role to play in empowering your remote workforce?
In the coronavirus era, remote working has become the new normal. When COVID-19 first hit, firms reacted quickly and put together an amalgamation of different solutions — some that were enterprise-ready and some that were not. Moving forward, organisations will need to embrace enterprise-ready and secure remote working solutions to empower a remote workforce, and evolve their business strategy when it comes to working and productivity.
InterAction’s Scott Wallingford, vice president and business unit head for LexisNexis Software Solutions, spoke to InformationAge to explain the unique role that CRM platforms like InterAction can play to support firms achieve this. He explains that “with large scale remote working, it’s critical to maintain and deliver the data and insights needed for a strategic and collaborative approach across a dispersed workforce.”
Read the full article to see how technologies like AI and cloud computing make this possible.